A missed delivery brings so much frustration to both sender and recipient. If you are an eCommerce business or any business that requires package delivery to its clients, you know how hard it is to speak to an angry customer because of a missed delivery. Add to that, more problems arise if the package gets lost or is damaged because it was left lying somewhere. Technology has also addressed this concern. Carriers now use email and text messages to inform clients of a delivery. Here are three carriers who take customer satisfaction to the next level.
UPS Store
If you don’t want to receive your packages at home or at work, you can use your local UPS Store as a delivery address. You can also enroll to My Choice, a customer program of UPS that increases the chances of a package to be delivered on time and to the right hands. My Choice is free. You only need to sign up to get started. You then choose your preferred delivery features. Next, you wait for a text, an email or a voice message alerting you that your package will arrive the following day. You can then log on to their website to track your package. You can also reroute or reschedule your delivery. Finally, you can authorize a release for your delivery. Choose from any of these options that fit your lifestyle.
Gopost
Another option is the Gopost from USPS. You need to register online and then you get an ID. You also get a pickup code. You can choose the size of locker that you need. You can then use this address to inform your shipper of your delivery address. You will receive an email or text to inform you if your shipment has arrived. You then go to your chosen Gopost, give your ID and enter your pickup code to a machine. You will then be directed to your locker.
Amazon Lockers
If you’re an Amazon fan, Amazon has made receiving packages easy and convenient for you. An Amazon Locker is basically a self service station located anywhere – malls, drugstores, convenience stores, groceries, etc. near you.
After making a purchase on Amazon, you can search for a locker via the ‘proceed to checkout’ button. Just follow the instructions. When your package arrives in your locker, Amazon will send you an email informing you that your package is ready for pick up. Take note of the pick-up code. You will need it to get your package. When you get to your pickup location, enter your pick up code into the touch screen and the locker with your package will automatically open. Sounds great, doesn’t it?
With all these pickup and delivery options, you are guaranteed an easy, convenient and secure way of receiving your packages. As for shippers, review your current logistics model. Your supply chain management might be in need of a few changes. Consider outsourcing an order fulfillment service to improve customer satisfaction.
If you want a professional order fulfillment company to handle your supply chain management, consider sykes fulfillment. To know more, visit sykes-gala.com
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